運送政策

Shipping Policy

Last Updated: July 2026

Thank you for shopping with Arvo.

We are committed to delivering your order safely and efficiently. Please read the following shipping policy before placing an order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak seasons, promotional events or unforeseen circumstances, processing times may be extended.

2. Shipping Destinations

Arvo currently ships to selected countries and regions, including but not limited to:

Hong Kong
Taiwan
Australia
United Kingdom
Canada
Japan

Additional destinations may be added in the future.

3. Estimated Delivery Time

Estimated delivery times are for reference only.

Typical delivery times:

Hong Kong: 3–7 Business Days
Asia: 5–10 Business Days
Australia: 7–15 Business Days
United Kingdom: 7–15 Business Days
Canada: 7–20 Business Days

Delivery may take longer due to customs inspections, weather conditions, local courier delays or other circumstances beyond our control.

4. Shipping Fees

Shipping charges are calculated during checkout.

Arvo may offer free shipping promotions from time to time. Promotion terms will be displayed on our website.

5. Customs Duties & Taxes

International orders may be subject to customs duties, VAT, GST, import taxes or other local government charges.

These charges are determined by your local customs authority and are the responsibility of the customer.

Arvo has no control over these charges.

6. Order Tracking

Once your order has been shipped, a shipping confirmation email with tracking information (where available) will be sent.

Tracking updates depend on the courier and destination.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order is returned due to:

Incorrect address
Incomplete address
Refused delivery
Failure to collect the parcel

Customers are responsible for any additional shipping costs required for reshipment.

8. Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control.

These include but are not limited to:

Customs inspections
Airline or transportation delays
Severe weather
Public holidays
Natural disasters
Courier service disruptions

Arvo is not liable for such delays.

9. Lost Parcels

If your parcel appears to be lost during transit, please contact us.

We will work with the shipping carrier to investigate.

If the tracking information confirms successful delivery, Arvo is not responsible for packages lost due to theft or unattended delivery after arrival.

10. Split Shipments

Some orders may be shipped in multiple packages depending on product availability or warehouse locations.

You will receive separate tracking information where applicable.

11. Contact Us

If you have any shipping-related questions, please contact us:

Email:

team.arvo@hotmail.com

運輸政策

最後更新：2026 年 7 月

感謝您選購 Arvo。

我們致力於安全及有效率地將商品送達您手中。請於購買前閱讀以下運輸政策。

1. 訂單處理時間

所有訂單於付款成功後，一般會在 1–3 個工作天內處理。

星期六、星期日及公眾假期所提交之訂單將於下一個工作天開始處理。

於促銷活動、節日期間或其他特殊情況下，訂單處理時間可能有所延長。

2. 配送地區

Arvo 現時提供配送至以下部分國家及地區，包括但不限於：

香港
台灣
澳洲
英國
加拿大
日本

我們將逐步擴展更多配送地區。

3. 預計送貨時間

以下送貨時間僅供參考：

香港：3–7 個工作天
亞洲地區：5–10 個工作天
澳洲：7–15 個工作天
英國：7–15 個工作天
加拿大：7–20 個工作天

實際送貨時間可能因海關清關、天氣、物流公司安排或其他不可控制因素而有所延誤。

4. 運費

運費將於結帳時根據訂單及配送地區計算。

Arvo 不定期提供免運優惠，詳情將於網站公佈。

5. 關稅及進口稅

國際訂單可能需繳付關稅、增值稅（VAT）、商品及服務稅（GST）或其他當地政府徵收之費用。

所有相關費用均由收件人承擔，Arvo 無法控制或預先收取該等費用。

6. 訂單追蹤

商品寄出後，我們將透過電子郵件提供物流追蹤資料（如適用）。

物流更新時間視乎承運商及目的地而定。

7. 收件資料

顧客有責任提供正確及完整的收件資料。

如因以下原因導致包裹退回：

地址錯誤
地址不完整
拒絕收件
未於指定期限內領取包裹

重新寄送所產生之額外運費將由顧客承擔。

8. 配送延誤

我們會盡力於預計時間內完成配送。

然而，如因以下原因造成延誤：

海關檢查
航班或交通延誤
惡劣天氣
公眾假期
天災
物流公司服務中斷

Arvo 恕不承擔因此造成之延誤責任。

9. 遺失包裹

如包裹於運送途中遺失，請盡快與我們聯絡。

我們將協助向物流公司提出調查。

如物流紀錄顯示包裹已成功送達，其後因失竊、無人簽收或其他原因造成遺失，Arvo 概不承擔責任。

10. 分開寄送

如訂單包含不同倉庫或不同供應商之商品，訂單可能會分開寄送。

如適用，我們將提供各包裹之追蹤資料。

11. 聯絡我們

如對運輸政策有任何疑問，歡迎聯絡我們：

Email：