Contact information
Contact Us
We’re here to help.
If you have any questions about your order, our products, shipping, or anything else, please don’t hesitate to get in touch with us. Our team will do our best to respond as quickly as possible.
Customer Support
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (HKT)
Closed on Saturdays, Sundays and Public Holidays.
Before Contacting Us
To help us assist you more efficiently, please include:
- Your order number
- Your full name
- A brief description of your enquiry
- Photos (if your enquiry is related to a damaged or incorrect item)
Response Time
We aim to reply to all enquiries within 1–2 business days.
Thank you for choosing Arvo.
Travel Smarter. Live Simpler.
聯絡我們
我們樂意為您提供協助。
如果您對訂單、商品、配送或其他事項有任何疑問，歡迎隨時與我們聯絡，我們將盡快回覆您的查詢。
客戶服務
電子郵件
team.arvo@hotmail.com
服務時間
星期一至星期五
上午 9:00 至下午 6:00（香港時間）
星期六、星期日及公眾假期休息。
聯絡我們時，請提供
- 訂單編號
- 姓名
- 問題描述
- 相關照片（如商品損壞或收到錯誤商品）
回覆時間
我們一般會於 1–2 個工作天內回覆您的查詢。
感謝您選擇 Arvo。
Travel Smarter. Live Simpler.