Refund policy

Refund & Return Policy

At Arvo, we strive to provide high-quality products and a smooth shopping experience. Please read the following policy carefully before making a purchase.

1. Eligibility for Returns

Customers may request a return within 7 days after receiving the item if:

The product arrives damaged.
The wrong item was received.
The product has a manufacturing defect.
The product is unused, unopened, and remains in its original packaging with all accessories included.

Returns requested after the applicable return period may not be accepted unless required by applicable law.

2. Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

Used products
Products without original packaging
Items damaged due to misuse or negligence
Clearance or final sale items
Gift cards
Customized or personalized products
Hygiene-related products after opening
Food-contact items that have been used

Consumer rights required by applicable law remain unaffected.

3. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

Order number
Clear photos of the product
Photos of the shipping package
A description of the issue

Failure to provide sufficient information may delay or prevent processing.

4. Return Approval

Returns require prior approval.

Items returned without authorization may be refused and returned to the sender.

5. Return Shipping

If the return is due to our error (wrong item or manufacturing defect), Arvo will cover the reasonable return shipping cost where applicable.

For returns due to customer preference (where accepted), customers are responsible for return shipping costs.

Original shipping fees are non-refundable unless required by law.

6. Refunds

Once the returned item has been received and inspected, refunds will be processed to the original payment method.

Processing times may vary depending on your payment provider.

Shipping charges, duties, taxes and customs fees are generally non-refundable unless legally required.

7. Order Cancellation

Orders may only be cancelled before they enter processing or shipment.

Once an order has been processed or shipped, cancellation is no longer possible.

8. Delivery Issues

Customers are responsible for providing accurate shipping information.

If a parcel is returned due to:

Incorrect address
Refusal of delivery
Failure to collect the parcel

additional shipping charges may apply for reshipment.

9. Lost Packages

If tracking confirms delivery, Arvo is not responsible for parcels lost due to theft after delivery.

If a parcel is lost during transit, we will work with the shipping carrier to investigate.

10. Chargebacks

Customers are encouraged to contact us before filing any payment dispute.

Fraudulent chargebacks may result in order cancellation and account restrictions.

11. Product Images

Actual product colors may vary slightly due to monitor settings, lighting conditions, or photography.

Minor color differences are not considered product defects.

12. Limitation of Liability

To the maximum extent permitted by law, Arvo shall not be liable for indirect, incidental, consequential or special damages arising from the use of our products or services.

Nothing in this policy excludes any consumer rights that cannot legally be excluded.

13. Contact Us

Email:

team.arvo@hotmail.com

退款及退貨政策

Arvo 致力提供優質商品及良好的購物體驗。請於購買前細閱以下退款及退貨政策。

1. 可退貨情況

顧客於收到商品後 7 天內 可提出退貨申請，如符合以下情況：

商品於送達時已損壞
收到錯誤商品
商品存在製造缺陷
商品保持全新、未使用、未開封，並保留完整原包裝及所有配件

除適用法律另有規定外，逾期申請一般不予受理。

2. 不接受退貨商品

以下商品一般不接受退貨（除非商品本身存在問題）：

已使用商品
缺少原包裝
因人為因素造成損壞
清貨商品
禮品卡
客製化商品
已開封之個人衛生用品
已使用之食品接觸用品

本政策不影響任何法律賦予消費者的權利。

3. 商品損壞或錯誤

如收到損壞、缺陷或錯誤商品，請於收貨後 7 天內 聯絡我們。

請提供：

訂單編號
商品照片
外包裝照片
問題描述

若資料不足，可能影響退款或退貨處理。

4. 退貨批准

所有退貨必須經 Arvo 批准。

未經批准自行寄回之商品，我們有權拒絕收件。

5. 退貨運費

如因 Arvo 出錯（例如寄錯商品或產品存在製造缺陷），我們將承擔合理退貨運費（如適用）。

如屬顧客個人原因退貨（如接受），退貨運費由顧客承擔。

原始運費一般不予退還，法律另有規定者除外。

6. 退款

收到退貨並完成檢查後，退款將退回原付款方式。

退款時間視乎付款機構而有所不同。

運費、關稅及相關稅項一般不予退還（法律另有規定者除外）。

7. 訂單取消

訂單僅可於尚未處理或出貨前取消。

一旦進入處理程序或已出貨，恕不接受取消。

8. 配送問題

顧客須確保提供正確收件資料。

如因：

地址錯誤
拒收包裹
未於指定期限領取包裹

導致包裹退回，重新寄送所產生之費用將由顧客承擔。

9. 遺失包裹

如物流顯示已成功送達，其後因失竊等原因造成遺失，Arvo 恕不承擔責任。

如包裹於運送途中遺失，我們將協助向物流公司提出調查。

10. 信用卡爭議

如有任何問題，請先聯絡我們。

惡意或欺詐性的付款爭議，我們保留取消訂單及採取適當措施的權利。

11. 商品圖片

商品圖片可能因拍攝環境、螢幕設定或光線不同而出現輕微色差。

輕微色差不屬產品瑕疵。

12. 責任限制

在法律允許的最大範圍內，Arvo 不對任何間接、附帶、特殊或衍生損失承擔責任。

本政策不影響消費者依法享有且不可排除之權利。

13. 聯絡我們

Email: